Shipping policy

Shipping Policy

Shop With Ada Kings is a trading name of Adakings Limited, a company registered in England and Wales (company number 15640663).

1. Pre-order delivery times

Most of our items are made or sourced to order. After you order, we place your item with our supplier, and it is then shipped to you.

2. Where we deliver

We deliver to the United Kingdom, Nigeria, the European Union, the United States, Canada, Australia and selected other countries. If your country is not available at checkout, email us and we will let you know if we can deliver to you.

3. Delivery costs

Delivery costs are calculated at checkout based on your location and are shown before you pay. UK orders over £50 qualify for free standard delivery.

4. Tracking your order

When your order is dispatched, we will email you a tracking number where available, so you can follow your parcel.

5. Delays

Pre-order delivery times are estimates. Occasionally orders may take longer because of production delays, public holidays in the country of manufacture (such as Chinese New Year), customs checks or courier delays. If your order will be delayed beyond the estimated time, we will email you with an update. If your order has not arrived within 30 days of the estimated delivery date, you can cancel it for a full refund.

6. Customs, duties and taxes (orders outside the UK)

Orders delivered outside the UK may be charged import duties, taxes or customs fees by your country. These are not included in our prices or delivery costs and are paid by you, the customer, usually on delivery. We cannot control these charges or predict their amount, so please check with your local customs office if you are unsure. If you refuse to pay these charges and the parcel is returned to us, we will refund the item price minus the original delivery cost and any return costs we are charged.

7. Your delivery address

Please check your delivery address carefully before placing your order. If you notice a mistake, email us as soon as possible. Once an order has been dispatched, we cannot change the address. We are not responsible for orders delivered to an incorrect address given at checkout.

8. Lost or damaged parcels

If your tracking shows your parcel as delivered but you have not received it, please check with neighbours and your local delivery office, then email us within 7 days. If your parcel arrives damaged, email us within 7 days of delivery with your order number and photos. We will work with the courier to resolve it and send a replacement or refund where the courier confirms the loss or damage.

9. Contact us

Adakings Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: shopwithadakings@gmail.com

Phone: +44 7903 309949