Refund policy
Return and Refund Policy
Shop With Ada Kings is a trading name of Adakings Limited, a company registered in England and Wales (company number 15640663).
1. Cancelling a pre-order
Most of our items are made or sourced to order, and delivery usually takes 3–5 weeks. We place pre-orders with our supplier in batches, usually within a few days of your order.
• Before we place your order with our supplier: email shopwithadakings@gmail.com with your order number and we will refund you in full, including delivery, within 14 days.
• After we have placed your order with our supplier: we cannot stop the order, as it has already been paid for and may be on its way. Your item will be delivered to you as normal. You can then return it within 14 days of delivery by following the steps in section 3. You pay the return postage, and we refund you within 14 days of receiving the item back.
• Personalised or custom-made items cannot be cancelled once ordered, unless they are faulty or not as ordered.
2. Changing your mind after delivery
You have 14 days from the day you receive your order to tell us you want to return it. Items must be unused, unworn, with tags attached, and in their original packaging.
3. How to return an item
1. Email shopwithadakings@gmail.com within 14 days of delivery with your order number, the item(s) you are returning, and the reason.
2. We will reply within 2 working days with the return address and instructions. Please do not send items back without contacting us first.
3. Send the item back within 14 days of contacting us. Use a tracked service and keep your proof of postage, as we cannot refund items lost on the way back to us.
4. You pay the return postage unless the item is faulty, damaged or not what you ordered.
4. How your refund works
• When your return arrives, we check the item and email you to confirm.
• We refund you within 14 days of receiving the item, or of you showing us proof of postage, whichever is sooner.
• Refunds go back to your original payment method. Depending on your bank, it can take a further 3–10 working days to appear in your account.
• For change-of-mind returns, we refund the item price and the original standard delivery cost, but not any extra you paid for faster delivery.
• If a returned item has been used, worn, washed or damaged, we may reduce the refund to reflect this.
5. Exchanges
We do not offer direct exchanges, because most items are made to order. Please return the item for a refund and place a new order for the size or colour you want.
6. Faulty, damaged or wrong items
If your item arrives faulty, damaged or not as described, email us within 7 days of delivery with your order number and clear photos. We will either send a replacement or give you a full refund, including all delivery costs, and we will cover the cost of sending it back. This does not affect your legal rights.
7. Items we cannot accept back
Unless they are faulty, we cannot accept returns of:
• underwear, intimate items and hair once the seal or hygiene packaging has been opened
• personalised or custom-made items, such as pyjamas printed with names
8. Orders outside the UK
Customers outside the UK can return items in the same way. You are responsible for return postage and any customs charges on the returned parcel. We cannot refund import duties or taxes you paid to receive your order unless the item was faulty or wrong.
9. Contact us
Adakings Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: shopwithadakings@gmail.com
Phone: +44 7903 309949